No More Waiting on Hold

Welcome to our website page dedicated to providing you with the essential information you need to contact customer service of CB2 via phone. Our aim is to assist you in efficiently locating the phone number of CB2 and address any concerns or inquiries you may have about your CB2 purchases. We understand that waiting on hold for extended periods to inquire about your order on CB2 can be frustrating, which is why we provide tips on how to efficiently and effectively communicate with a CB2 representative once you've reached them. By following our step-by-step guide for contacting CB2 customer service team, you'll be able to identify yourself and state your reason for calling in a clear and concise manner, helping the CB2 representative assist you more effectively. We also provide guidance on how to ask the CB2 representative for assistance, as well as how to follow any instructions provided by the CB2 representative.

With this information, you can reach out to the CB2 customer service via phone with confidence, knowing that you have the tools necessary to quickly and efficiently address any concerns or inquiries you may have about your CB2 purchases.

CB2 Phone Number

Toll-Free Number:

800-606-6252

Current wait: 5 mins (3m avg)

Hours: 24 hours, 7 days

Best time to call: 1:45pm

Customer Service Phone Number:

  • (510) 399-2206

    Text/SMS

  • (877) 401-0734

  • (800) 237-5672

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Help me with my issue

Contact CB2 via Social Media:

They are facing similar issues just as you are…

Check out if you can find the solution you need.

What happened: IHello, *I am still waiting for delivery of my candle that I ordered and paid in full for last year. I keep getting a message saying they can’t process the payment. As mentioned, it is already paid in full. Please help!*Regards,*Louise Zielinski

What happened: I want to order a dining table online. It states my zip code is invalid. Do you not deliver to a Oregon?

What happened: Hi I’ve been redoing my apartment I’ve got a lot of things from CB* everything is great except the carpet I got the carpet delivered October ** and I don’t think it’s wearing well I’d like to either get a store credit so I can purchase another rug

What happened: The problem: cant find my order for rummy cube that i placed in november

What happened: I ordered several items on line. When the delivery men were here, we knew the *x** rug would not work. The rug was correct in width but the length was off. We also knew the stools color was not right in the room. The stool went back in the box and they were going to take it back with them, once I told them the rug wasn’t the correct for the space, the delivery man said he would call to get a return. That he couldn’t wait to see if the pots were okay. He said the only way to be sure I got credited correctly was to arrange for a pickup and he would make the company was aware…I loved the pots but thought they were. White and black, not gray and black. I planned t use them on my front porch but it did not work *I am again asking for a pickup..*Cynthia Leiner*************** Bering Rd Ocean City MD ******Cynleiner@ gmail.com*Thanks for your help

What happened: Part replacement needed for firefly pendant lamp. Part replacement needed for firefly pendant lamp. Part replacement needed for firefly pendant lamp.

What happened: ORDER ***********Hello, my girlfriend ordered the black Huxton sofa on ********* . It was delivered to me last month. However, the color was not black but dark grey. I assumed the wrong color was delivered, so you sent another one yesterday. Same color. So I had it sent back (unopened). *After consulting website further I*we realized that the sofa you sent was what you did in fact consider black.*My girlfriend is adamant that any sofa we purchase be black, so we would like to have the "black" Huxton returned and purchase instead the Kotka instead $*,*** and pay the difference in price. However, although the Kotka does appear black on the website, is there any way to send a swath to confirm (since the Huxton was also described as black)?*I am very sorry for any inconvenience, but my girlfriend Claudia has been in Texas for * months helping her mother deal with the loss of her husband and home. *I have tried calling your customer service line several times but with no results.. (on hold over ** minutes each time). Hence, the email! Thanks Mike Delatte

QA

How to contact CB2 by phone?

To contact the CB2 customer service by phone, you can follow these steps:

  • Look up the phone number of the CB2 customer service. The phone number is listed on cb2.com. Or check out the CB2 phone number page on WorthEPenny.

  • Dial the CB2 phone number 800-606-6252.

    Hours: 24 hours, 7 days

    Best time to call: 1:45pm

  • Wait for an answer: Once the call is connected, wait for a CB2 representative to answer on the other end.

    Average wait time: 3m

  • Identify yourself and state your reason for calling the CB2 representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from CB2 to help them assist you.

  • Ask for assistance: Ask the CB2 representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.

  • Follow any instructions given: If CB2 needs additional information from you or provides any instructions, follow them carefully.

  • Thank the CB2 representative: After you have received the assistance you need, thank the CB2 representative for their time and help.

QA

How to get to a real person fastest?

To get to a real person as quickly as possible when calling CB2, you can follow these steps:

  • Dial the CB2 customer service phone number 800-606-6252, which can be found on the CB2 website or in your order confirmation email form CB2. Or check out the CB2 phone number page on WorthEPenny.

  • When the automated voice prompts begin, do not press any buttons or provide any information about CB2. This may trigger the automated system to provide you with pre-recorded responses and options.

  • After a few seconds of silence, the system should give you the option to speak with a live CB2 representative. This may be presented as an option like "speak to a representative" or "customer service".

  • Press the correct button when prompted by the automated system to speak with a CB2 representative.

  • If the system still doesn’t connect you to a CB2 representative, stay on the line without pressing any keys. CB2 will eventually transfer you to a live person.

  • If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from CB2.

  • Once you reach a live person, explain your issue and provide any relevant information about your CB2 order. The CB2 representative will work with you to resolve your issue as quickly as possible.

  • Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the CB2 website. This may allow you to connect with a CB2 representative more quickly and efficiently than calling.

QA

Any tips for calling CB2 customer service?

When calling CB2 customer service, here are some best practices to ensure a smooth and efficient experience:

  • Have your CB2 account information ready before calling. This will help expedite your request.

  • Make sure you have a stable and quiet environment to communicate with the CB2 representative without any disruptions or background noise.

  • Be polite and respectful to the CB2 representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on CB2.

  • Clearly explain the issue you are facing and provide any relevant information or details that can help the CB2 representative address your concern.

  • If the initial CB2 representative is unable to resolve your issue, politely ask to speak with a supervisor from CB2 or escalate the issue to a higher level of authority.

  • Take notes during the call, including the CB2 representative’s name, the date and time of the call, and any reference numbers or case numbers provided.

  • If necessary, follow up with CB2 after the call to ensure that the issue has been fully resolved.

By following these best practices, you can help ensure a positive and productive experience when calling CB2 customer service.

QA

What can I do If I am unhappy with my call to CB2?

If you are unhappy with your call to CB2 customer service, there are several options you can try:

  • Call again: Try calling CB2 customer service again and speak to a different CB2 representative. Sometimes a different CB2 representative may have a different approach to resolve your issue more effectively.

  • Escalate the issue: If you are not satisfied with the response provided by the CB2 representative, you can ask to speak with a supervisor from CB2 or escalate the issue to a higher level of authority.

  • Provide feedback: After the call, CB2 may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.

  • Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to CB2 customer service through other channels, such as email or chat. You can also explore the CB2 Help Center, which offers articles and resources that may help you troubleshoot your issue.

  • Consider other options: If you are still not satisfied with CB2 service, you may want to consider other options such as returning the product you bought on CB2 or filing a complaint with a consumer protection agency.

QA

How do I contact CB2 via live chat?

No, CB2 hasn’t provided any live chat service currently. While live chat support is not currently available, CB2 offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact CB2 customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a CB2 representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of CB2.

QA

How to contact CB2 via social media?

You can contact CB2 via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact CB2 via social media:

  • Log in to your social media account (e.g. Twitter, Facebook, Instagram).

  • Search for CB2 official social media accounts, which are typically verified with a blue checkmark.

  • Once you find the official account of CB2, click on the "Message" or"Send Message" button.

  • Type your message and explain your issue or inquiry about CB2. Be as specific and detailed as possible, and provide any relevant order information.

  • Wait for a response from the CB2 social media team.

Please note that the social media accounts of CB2 are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact CB2 for certain issues. For urgent or complex issues, it's recommended to contact CB2 customer service via phone or chat for more personalized assistance.

QA

Does CB2 have an email? How to contact CB2 customer service by email?

Yes, to contact the CB2 customer support by email, follow these steps:

  • Go to cb2.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.

  • Look for an email address on the page.

  • Copy the email address provided by CB2 and open up your email client. Create a new email and paste the email address into the "To" field.

  • In the subject line of the email, provide a brief summary of your issue or question about your CB2 order. For example, "Return Inquiry" or "Product Question".

  • In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your CB2 order number or username.

  • Once you have completed the email, click send. You should receive a response from the CB2 customer support team within a few business days.

QA

What is WorthEPenny's relationship to CB2?

To put it simply, WorthEPenny is an independent third-party website that is not related to CB2. WorthEPenny provides free tools and resources to assist customers in reaching CB2 customer service more efficiently, such as the CB2 phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about CB2, as well as forums where CB2 customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including CB2, it is not associated with or endorsed by CB2.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the CB2 official app or the CB2 company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of CB2 trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: CB2. All references by WorthEPenny to third-party trademarks like CB2 are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

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